What to do if you think you've used a fraudulent McAfee Customer Service website – Zendesk

At McAfee, we strive to provide our customers with best-in-class products and customer service.

We know that there are websites that claim to offer Official McAfee Customer Service, but they aren’t linked or authorized by McAfee. Here are some tips to help you find the right McAfee site for your needs and avoid fake ones.

How to get to the McAfee Customer Service site

Visit the official McAfee Customer Service at https://www.mcafee.com/support/s.

You can read our articles to find information about our products. Or you can speak to our customer service agents via phone or chat.

How to download and manage your McAfee products

If you need to download McAfee apps for Windows and macOS from the McAfee Protection Center at https://protection.mcafee.com.

To download McAfee apps for your iOS or Android, search for the app on the Apple App store or Google Play.

How to manage your McAfee account

You can manage your account, product subscriptions, billing info, and more via these two McAfee websites:

McAfee Protection Center at https://protection.mcafee.com. This is the preferred option. We have moved all subscription-related options on this site.
McAfee My Account at https://myaccount.mcafee.com. This is our older site. We plan on retiring this site when all the options are moved to the McAfee Protection Center.

TIP: Check the Protection Center first when you need to perform account-related actions. If you’re unable to perform the action in the Protection Center, go to My Account and try there.

Scam websites

Some websites offer customer service for McAfee products. But they charge a lot of money for bad or no service at all.

These are scam websites. If you think a site is a scam, don’t type your details like your email, phone number, or credit card info.

If a scam website has obtained your credit card details or other personal data, take the following action as soon as possible:

Alert your financial institutions (such as your bank or credit card company) immediately, and cancel credit cards and checks, if needed.
Report the fraud to the Federal Trade Commission (FTC) and your local law enforcement.
Protect your credit report with a credit freeze and add a fraud alert.

NOTE: Some sites that aren’t supported by, or linked with, McAfee might still be legitimate. If you’re unsure if the site is safe to use, contact Customer Service for advice.

Watch out for email scams

Criminals send fake emails that look like they come from real companies to trick people. Their goal is to get you to reveal confidential info such as your credit card details, date of birth, Social Security number, and more.

These phishing emails often include links that, if clicked, can introduce malware to your computer.

IMPORTANT: You can forward suspicious emails to scam@mcafee.com.
Emails sent to McAfee might be used to improve McAfee products, including training AI models to detect and fight email scams. For more information, see the McAfee privacy notice.

More info about McAfee Customer Service

Here are some additional points to note:

Free Customer Service is available
McAfee offers free Customer Service to customers who have McAfee subscription.

If you need help with one of your McAfee products, contact McAfee Customer Service. You can talk to our agents by phone or chat.
Abusive or harassing calls
McAfee will never call you or ask you to pay for Customer Service. If you receive these types of calls, they aren’t from McAfee.
Don't hand over your sensitive info
McAfee or our partners will not ask for private info like your Social Security number, PINs, or bank/payment details.
If a site asks you to provide this type of info, it’s likely to be a scam site.