How to manage your Account and Payment Protection subscription – Zendesk

Your Account and Payment Protection subscription levels

After your paid subscription or trial period ends, you can still use Account and Payment Protection for another 210 days, but with limited service. We’ll remind you to renew your subscription so you can keep using all its features.

The following table lists the subscription levels for Account and Payment Protection:

Subscription levels

Subscription Levels	Account Protection	Payment Protection
Active	You have an active trial or a paid McAfee subscription with a Dell computer. With an active subscription, you can: Use all features of Account Protection in an active state. Create a safe email and use it to sign up or sign into any third-party site. Use your safe emails to send or receive emails.	With an active trial or a paid McAfee subscription with a Dell computer, you can: Use all features. Create a new safe card. Transact using safe card. View the safe card transactions.
Grace Period	After your paid McAfee subscription ends, you have another 90 days. In these 90 days, you can: Use the safe card Receive Forward Send emails from your existing safe email But, you can’t create a new safe email. During the grace period, if you try to create a new safe email, you’ll be asked to renew your subscription. Click Go to my account to renew your subscription.	After your paid McAfee subscription ends, you have another 90 days. In these 90 days, you can: Transact using safe cards. View safe card transactions. But, you can't: Create a new safe card Start identity verification During the grace period, if you try to create a new safe email, you’ll be asked to renew your subscription. Click Go to my account to renew your subscription.
Expired Period	When the additional 90 days are over, the Expired Period is available for another 120 days. During this period, you can read your received emails. But, you can’t do the following: Compose, reply, forward, or send new emails. Create any new safe emails.	When the extra 90 days are over, the Expired Period is available for another 120 days. During this period you can view safe card transactions, but can't do the following: Create safe cards Transact using safe cards Start identity verification
After 210 days	Your Account Protection account is deleted. When your account is deleted, all your safe emails are also deleted. If you want to use Account Protection after this period, you must create a new account.	Your Payment Protection account is deleted. When your account is deleted, all your safe cards are also deleted. If you renew the subscription after this period, a brand new account is created.

NOTES:

A nonrefundable service fee of $0.31 + 2.99% of the purchase amount is added to each safe card transaction. There's a minimum charge of $0.50 for each purchase, inclusive of fees.
Safe cards have a daily spending limit of $250 and an individual transaction limit of $250.
Using a safe card is different from using a physical credit card. Other benefits of using a physical credit card like rental car insurance or reward points for purchases don't apply while using safe cards.