Why did McAfee charge my credit card? – Zendesk

You might see a McAfee charge that you are unsure of on your bank or credit card statement.

Why do I see this charge?

Here are the most common reasons for this charge:

Auto-Renewal
To keep you protected, all paid subscriptions to McAfee products are enrolled into our Auto-Renewal program. With Auto-renewal turned on, your subscription automatically renews every year, and your payment method on file is charged.
TIP: Your initial purchase price is discounted. When the renewal occurs, it’s at the full purchase price rather than the discounted price.
End of a trial period
If you signed up for a free trial of a McAfee app or service, you might be charged when the trial ends.
Pre-authorization charge
McAfee might charge a $1 preauthorization fee to temporarily hold funds in your account for about five days. If the charge still appears on your account after five days, contact Customer Service.

If you see a charge like the one shown above, take one of the following actions:

If you want to keep using your McAfee apps and services, you don’t need to take any action. You’ll still get protection against viruses, hackers, and risky links. You’ll also get our advanced privacy protection and identity monitoring services.
If you want to turn off Auto-Renewal, you can do so at any time from your My Account page. When you turn Auto-Renewal off, we won’t charge your card at the end of your subscription term. To learn more, see How to change or cancel Auto-Renewal.
If you forgot to cancel a free trial, you don't recognize the charge, or you think you were charged by mistake, contact Customer Service within 60 days to ask for a refund.